Mobikwik — so many fraud transaction happened to my mobikwik account amount still not refunded

Address:

Lucknow, Uttar Pradesh, 226010

Hi,

On 21-feb-2020 in the last from 12 to 13 pm) hrs i got several message for fraud activity transaction and there is huge amount deducted from my account. Below are the details —

Card transaction fraud — card number (Citi bank — credit card)
Case no 0353 — 10 inr
Case no 0357 — 9999.00 inr
Case no 0358 — 19, 990.00 inr

Wallet transaction fraud —
5000 transferred to unknown number — [protected]
Then again 5000 transferred to unknown person lalu santra

I still didn't get my amount refunded, which was supposed to credited by 25-feb-20 but today is 27th now? Please tell me the reason why immediately n credit the amount before 4 pm today. My wallet is blocked so i cant check anything.
Resolve this is on highest priority.

Regrads,
Shailendra singh
[protected]