Mobikwik — someone have stolen money from my mobikwik wallet

My money Rs.2906 has been credited towards 11wickets on 4th jan 2020. I made a complaint to mobiqwick team. They first asked me to submit a photo copy of my ID proof, then they asked to fill a questionnaire. But all for nothing, finally now on 28 feb they are telling me to approach cyper crime. There has been no consent OTP sms asked for this transaction. I do not know what to do?!! Herewith I submitting my screenshot of fraudulent transaction. The wrong marked transaction are not done by me.kindly help!