Mobikwik — Status of loan not cleared

I have applied for a loan on 28 November but after so many days still the status of loan is not cleared on the app it is coming that you cannot apply for a new loan policy and even the money has not disbursed neither in the account nor in the wallet.
date of incident-28 nov 2022
loan id-LM00981435
Loan provider-fullerton India credit company limited
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