Mobikwik — Still pending 15 Days.... No refund me

Address:

Kalyanpur, Ahmadpur, Birbhum,731201

MBK[protected]...Date - 20.07.2022
15 days ago I made this payment from Pay later(ZIP). And 15 days are in processing.On the other hand, ZIP has deducted 2000 rupees.If I don't deposit that 2000 rupees by 5th.Then I have to deposit the money.

But I did not use that 2000 rupees.Then why I need extra charge and why you are not refunding the money till now.We will charge you if we break your rules.

But it's okay if you break the rules.As far as I know any processing payment is faild or complete within 48 hours.And that money will be refund within five days to seven days.

But today it is in processing for 15 days.
Why are you holding it back from Money?
Why are you breaking the rules?