Mobikwik — still pending my money refund

Address:P-4 sri niwas puri, New Delhi, Delhi, 110065
Website:mobikwik

Hi all i filled petrol two times from mobikwik and that amount was deducted from my bank account but not received to petrol pump and then again i use mobikwik again for online amount send and again money deducted from my bank but its did not received to petrol pump, i complaint lot of times to mobikwik and they said we will refund your money in 15 days but still i did not received from last 4 months and now they never response to my mails i have ref no also as below pleasae help me to get back my refund that transuction was 6 sept 2019.

Ref no[protected]
Ref no[protected]
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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