Mobikwik — ticket#: 13594008 and 13593934 for transaction failure (no response)

Address:

Chennai, Tamil Nadu, 603103

I have made two transactions on jan 22, 2019, from mobikwik wallet to my bank account and unfortunately, both transaction has failed. I have tried to reach customer support lots of time but nobody is there to address my query and in meanwhile i have raised respective tickets i. E. 13594008 and 13593934.

My transaction is still showing in pending status and i am now worried that when my amount will come back to me. It is now 3 days and there no response from mobikwik customer support team on my ticket status. My both the tickets are of transaction amount 20k.

I will highly grateful if you can provide some resolution to this issue on urgent basis.

Please respond to this request asap.

Regards,
Rakesh
[protected]