Mobikwik — TICKET #2582391 Not Resolved but they are sending that message has been resolved

I amount has been deducted from my bank account two that is 2000 n 2000 but in mobiwik is telling trancstion has been failed so please do need ful [protected]:26:00.0 Namaste! Thank you for taking out time to write to us. We understand your concern of Payment failure. MobiKwik did not get an update from your Bank for this order. Thus the transaction status was unsuccessful As a Standard Bank Policy for all such cases, the amount will be reversed automatically to the same Account within 7-21 working days from the date of transaction, which may vary from bank to bank. To provide the best resolution to your issue, we have also raised a request with your Bank for this payment. For now we are sharing a report on the payment failure: [protected] 2011.5 [protected]:03:19.0 PAYMENTATTEMPT [protected] 1997.1 [protected]:14:41.0 PAYMENTATTEMPT MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards, MobiKwik Team "We take pride in serving our valued customers" [protected]:41:19.0 has mention above you told that amount will be credited to bank account but 1997 has been credited to my wallet and 2011 rs is still pending, I am really feeling bad about you service and promises and moreover the customer care number is not pickingup the call :[protected]Delhi),[protected]Mumbai), For mumbai number its asking pin number, So can you please provide me your cc number . and can you please solve my Issue other wise i need to file the complaint against ur company. [protected]:21:25.0 Namaste! Thank you for taking out time to write to us. We understand your concern of Payment failure. MobiKwik did not get an update from your Bank for this order. Thus the transaction status was unsuccessful As a Standard Bank Policy for all such cases, the amount will be reversed automatically to the same Account within 7-21 working days from the date of transaction, which may vary from bank to bank. For now we are sharing a report on the payment failure: [protected] 2011.5 [protected]:03:19.0 PAYMENTATTEMPT MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards, MobiKwik Team "We take pride in serving our valued customers" [protected]:23:55.0 I want my money back to my bank account not in mobikwik wallet so please do the need full, and what is ur customer care numer.. [protected]:21:08.0 Namaste! Thank you for taking out time to write to us. We understand your annoyance this problem must have caused you. We have checked and found that you have later on utilized your wallet balance against Merchant shopping. Hence we hope that you are satisfied with our services. MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards, MobiKwik Team "We take pride in serving our valued customers" [protected]:40:35.0 Hi, Ticket 2582391 Status shows resolved, even i got a mail and sms to my mobile this case has been resolved. But so far i don't see the amount rs 2011 in Mobikwik Wallet or To my respective bank account. Then how could u send the above message "We understand your annoyance this problem must have caused you. We have checked and found that you have later on utilized your wallet balance against Merchant shopping. Hence we hope that you are satisfied with our services." This really annoying me the service you people are providing and taking huge time to revert my amount. Please do the needfull ASAP. [protected]:38:03.0 Namaste! Thank you for taking out time to write to us. We understand your concern o[censored]nsuccessful payment. The good news is that your Payment was successful so we have added the amount to your Mobikwik Wallet for you to keep enjoying our services. For now, we are sharing a summary of the payment update. Transaction details: [protected] 1997.1 [protected]:27:25.0 PAYMENTSUCCESSMANUAL success However your add money transaction with id[protected] was unsuccessful. [protected] 2011.5 [protected]:03:19.0 PAYMENTATTEMPT MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:59:21.0 Hello again i got the message that my problem has been resolved but my amount was deducted twice on[protected] rs 1997 and 1997 and again i trusted your company then made a payment of 1997 on[protected] which was successful, only one amount that is 1997 was added to my wallet and another rs 1997 still i didnt get to my account or mobikwik wallet. really this very bad service from Mobikwik please call to my cell number [protected] for more details. just now TICKET