Mobikwik — Transaction Declined But refund Not received

Address:

Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India

Dear Sir,

I have done payment on Make my Trip India(MMT) to book flight on[protected]

with order id[protected] of Rs 11674 This transaction I have done through my Mobikwik Blue American express card No( 378255XXXXX8257). But this Transaction has failed. but still i have not received refund in my mobikwik wallet

so please refund my amount asap

I have tried to raise my complaint through help section in Mobikwik app but I am unable to log my complaint

after that I have sent mail to mobikwik customer care but from there I have not received any response and it was around 25days passed but still I am waiting for my refund

so please do needful and refund my money asap

My Mobikwik a/c detail

Email: [protected]@gmail.com

Regards

Shailendra Singh