Mobikwik — transaction failed and amount not received (refund)

Address:

sugna ram, 342902

Dear sir,
i have bill pay the credit card amount Rs 12861.00 dated 21/09/2019 amount will be debit the our account but amount not bill paid in credit card and after 8 days not refund my amount in my account till date.
so i request to you please refund my amount on urgent basis.
detail are under as below:-

Id-[protected]@ikwik
order id- VCC[protected]

regrads
sugna ram
gotan(rajasthan)