Mobikwik — transaction failed but money deducted from mobikwik account

Address:Kolkata, West Bengal, 700017

I got a boost loan from mobikwik and withdraw the amount to mobikwik wallet fr an amount of Rs 18000 and then tried to semd the same amount of money to my bank account but after that it showed that transaction failed but money deducted from mobikwik account. It also shows that the the mobikwik account is debited by Rs 18000 but no amount is credited to my bank account. Please help as it shows that I have to repay that amount in equal EMI's but I havent got that amount so why will I pay. Help please!
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Dear sir,
I have ur wallet application past two years.
I am already updated and I have balance also. What is the problem of my wallet I recharge any mobile phone number but not recharged, some went wrong is showing ur application so pls check my wallet
Rs 407 was debited from my account but not credited to the wallet. Please do the refund as soon as possible. Money is very urgent. Dont delay
500 rupis transfer UPI debit to account,
Not successful UPI Account [protected]@ybl
Nilesh Nishant's reply, Mar 26, 2019
Ref no-908512051820

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