Mobikwik — Transaction Failed but Money got debited from Mobikwik Wallet

Address:

Bangalore, Karnataka

I have done 2 transactions using Mobikwik Wallet through Android Mobile App in Tastykhana .The transactions has got failed but the amount has been debited from my Mobikwik Wallet .I contacted tastykhana Customer Care they told that has u done through Mobikwik Wallet, u have to communicate with them for getting the cashback of those 2 transactions .The amounts of my failure transactions are 315 rs and 250 rs .Total 565 rs has been debited from my Mobikwik Wallet . Regarding this, I created Ticket #2047368 on mobikwik site . it's been 1 week still i didn't got any reply from them and then I have created another Ticket #2070324 stating the issue. But till today they have not replied to me. Also neither i didn't got any cashback of my failure transactions. My details as follows : Email : [protected]@gmail.com, Mobile : [protected]