Mobikwik — transaction failed merchant side but money deducted from wallet

Address:

Ludhiana, Punjab, 141010

This is to state that i did a transaction to pay the pspcl bill the transaction got failed but amount was deducted from my wallet i have already confirmed from the (Pspcl & bill desk) both of them confirm that the transaction was not successful hence the amount should have been credited to my wallet but after so many complaints at your portal i have still not got my money back kindly look into this matter and credit my money back as soon as possible otherwise i will be forced to lodge a complaint against you
Transaction id lmbk[protected] 5 march 2018 amount 2680/-
Thanks and regards bikram jit singh [protected]