Mobikwik — transaction stuck but payment deducted

Address:Sewaram street, Bijnor, Uttar Pradesh, 246763

I was transfering a payment of 10000 inr yo my friends ACCOUNT but due to low internet speed transaction didn't complete but payment deducted from my account there's no history of This transaction in mobikwik app but it's in idbi app so I'm uploading that image i want to ask you to add a customer care service for mobikwik so we can tell our problems easily and ask for quick help thanks in advance
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Mobikwik customer support has been notified about the posted complaint.
Mar 18, 2020
Updated by Max Sufiyan
didnt recieve any payment
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didnt find any payment yet
I did credit card bill payment in mobikwik app money deducted from account and refund not happening, we tried lot many times to contact customer care but provided by them but all are switched off, as of now 20 days completed but I didn't get any solution from .

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