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Mobikwik — Unable to close my account

Hi I have sent email to their customer service that I want to close my account. They did reply back asking they want to know the reason. I mentioned the reason on june 3rd 2015 saying I do not have any deals with this account and hence I want to close and get refund of the money back. But after this reply it has been several weeks and still there is no action from them. My wallet money is struck with them. Plrase help.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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