Mobikwik — unable to make recharges

Address:

490001

I had already complaint through the app by going in help, no response from past few days.
Screenshots sent multiple times, even after sending the complaint it does not show in history.
Kindly resolve the issue as soon as possible.
The help desk through app is useless.
It does not show any kyc centre nearby.
And get any other ways to get connected by the customers, as the help desk is not reliable and is always unable to resolve customer issues even after sending screenshots.