Mobikwik — unable to transfer money from my wallet to bank. neither can upgrade account by updating kyc

Address:

Thiruvananthapuram, Kerala, 695581

I have transferred some amount to my mobikwik wallet knowing that i can transfer the amount to bank account later. Now i am unable to transfer money from wallet to bank account as it show service not available every time. I tried to upgrade my wallet by submitting kyc but that service is also unavailable. Now, it kind of i lost my money. Its stuck in the wallet. I cant even pay using my wallet.