Mobikwik — unable to use money from mobikwik wallet

Address:Kolkata, West Bengal, 700082
Website:mobikwik.com

Since last 10 days I am unable to do transaction from my mobikwik wallet. Every time while recharge it is showing "this service is not available ".I am having Rs. 4000 in my mobikwik wallet. I have raised 3 tickets to mobikwik help section but no reply received till now. I am worried whether I can use my money lying in mobikwik wallet . Please help. Regards siddharth [protected].
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INVOICE DATE 07 Oct 2018, 10:06 AM IST
ORDER NO.[protected]

1) REFUND DETAILS Refund to Wallet : Rs. 79.04 received
2) Refund to Bank : Rs. 274.959
i haven't received the Rs 274.959 on my bank account

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