Mobikwik — Unauthorised debit from wallet/ disabled wallet

Address:

NEW DELHI

Unauthorised Debit of Rs. 531 from my Mobikwik wallet. Rather than resolving the issue my wallet has been disabled. I am expecting a refund of Rs. 3299 from Myntra which has already been initiated by them. I am not getting any response from anyone regarding :
1. How could I login/sign in to my account?
2. How long will it take for them to resolve my issue ( i have fulfilled all the formalities such as filling up the questionnaire, enclosing an ID and screenshot o[censored]nauthorized transaction)