Mobikwik — unauthorised otp's generated

Address:1st Main Road, Vijayalakshmi Layout Abbigere, No 79 Vishnu Vakshinii, Bangalore, Karnataka, 560090

Hi this is vishal, last night 14/03/2020 at around 2.56 till 4.10am i received an unauthorised otp's on my mobile numbers. ([protected] & [protected]). First thing i like to inform is i do not have an mobikwik wallet or account. So i would like to know how this otp's were generated on my mobile numbers. Do take necessary action and resolve this issue
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I made electricity payment through mobikwik you payment of 804₹ including super coins of 35 and my amount is 770, transaction was failed but amount debited from my account it is almost 6 days but thei is no trace of refund of amount

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