Mobikwik — Unauthorised Personal loan

In my cibil report there is a personal loan with idfc and it is impacting my cibil score. I've never applied about that loan and neither used that amoumt.
When i contacted Idfc first bank they told me to contact mobikwik and they are lending partners. I have installed mobikwik app but never enquired about loan however they opned personal loan account in idfc first bank without my consent or documents submitted.

Either parties mobikwik and idfc are no where concerned about this while after loadging complaint.

With immediate effect both mobikwik and idfc first bank please close my personal loan account as it is impacting cobil score.
Details:
Name : Alok Ranjan
IDFC FIRST BANK LIMITED
Account Type- Personal loan
Account Number:47765325
Ownership- Individual
Date- 08/08/2021
Ammount- 1000