Mobikwik — unauthorised transaction from mobikwik wallet

Someone done unauthorised transaction from my mobikwik account on paymatrix website to pay house rent on 4 jan 2020.

I raised complaint on both mobikwik and paymatrix on same day 4 jan 2020 over email.

I received reply of paymatrix on same day that they blocked that user account and initiated refund which will be processed in 10 working days.

Then after 24 hrs i got reply from mobikwik that they put permanent hold on my account and asking my id proof and fraud transaction details. I sent all required details through email.

After one week i got mail from mobikwik that "
Upon conclusion of the investigation and based on its results we wish to inform you that we are unable to bear any liability for
The consequences in any and all such events where your personal information has been willingly or inadvertently shared by you
With any third party and thus are unable to accept any liability for any alleged misuse which you have highlighted in your recent
Communication. You would agree that this high level of protection can only be effective if you follow certain security practices
Yourself. You must never share your mobikwik account or login details (But not limited to password, email address etc.) with
Anyone."

Paymatrix already confirmed that refund successfully processed. Still mobikwik not giving any reply despite of sending reminder e-mails.