Mobikwik — unauthorized fraud txn from my mobikwik wallet money

Address:Ludhiana, Punjab, 141010

Please find the details of fraudulent txn below:

Amt - ₹1926
Txn date - feb 8, 2019
Time - 2:44am
Mobile - [protected]

Money was debited from mobikwik wallet only not from debit card. Otp came to my phone at 11:09pm on 7th feb2019 which i never shared with anyone. This was bug from mobikwik, how could anyone login without getting to know otp. I have also sent the mail to [protected]@mobikwik.com, but no response.
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I purchased Gold for Rs.7000/- two days before and now I am unable to sell the gold. Please help to resolve this issue.

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