Mobikwik — Unfair and false promises of company for waiving off penalties

Hi I have paid the amount 1500 but i was unable to pay on time but agents promised me to waive off the fee after payment when I paid the amount I used from zip paylater agents stopped responding to my calls and texts why I contacted the calling team they stated that the agents conveyed you wrong information and you need to pay the penalties of 2500 this is so unfair idk what to say but i really want to take this up to the nodal or grivience team. Many more people are facing these issues like me.