Mobikwik — unsuccessful mobile recharge for rs.220/- (amount deducted but not refunded)

Address:	India – 122002
Website:	www.mobikwik.com

On 08/12/2018 at 11:15 am, i have recharged my bsnl (West bengal circle) mobile number +91 [protected] for an amount of rs.220/- for full talk time with online bsnl - west bengal circle prepaid recharge site and paid an amount of rs.220/- by credit card through mobikwik. The amount got deducted but recharge was unsuccessful. When i have raised this with mobikwik through their web site the recharge transactions were reflected on transaction history as rs.220 was deducted and also refunded. But the refund was not maid and hence i complained online and they promised me to settle the issue within 24 hours. But when i checked on 14/12/2018 with my credit card statement that the deducted amount is not yet refunded. As the recharge was unsuccessful, the said amount should be credited back to my account at the earliest. Please acknowledge receipt of this complaint and do the needful at your earliest.