Mobikwik — upi

Address:

Anantapur, Andhra Pradesh, 515001

Sir i have transferred rs 5000 to my friend by upi transaction.. The transaction has failed but the amount got deducted but it neither transferred to beneficiary account nor to my account...
Sir please go through the transaction... It's i'd is :[protected]... My mobile number linked to mobikwik is [protected]...
Sir i have previously reported a different i'd but this time i have thoroughly verified with my bank passbook.... And this i'd i have not found in history in mobikwik... But when went to help section there i selected upi then i got this transaction i'd and it is in red colour and then i cross checked my passbook and my friend's i'd then i realized that even the amount got deducted it was not refunded into my account and also it is not sent to my friend's account...

Sir... Please solve my issue sir... Please.. Sir...