Mobikwik — upi payment issue

Address:

Indore, Madhya Pradesh, 452010

Ticket 10335789 raised on 30 jan, still no resolution on ticket.
As well no update from mobikwik.

I made 1966 amount once for my credit card account through upi in mobikwik,
Amount got deducted two times while actual payment happen once.
I checked from my bank, they told that mobikwik accepted payment two times and this amount is with mobikwik.

I raised ticket on 30th jan with all details but after 17 days there are no resolution yet.