Mobikwik — upi transaction failed and money deducted from the bank

Address:	Kanchipuram, Tamil Nadu, 602105
Website:	MOBIKWIK

On 07th of dec-18, i made upi transaction from icici saving account, for icici credit card payment through mobiwik app. The amount was deducted from my account, but not paid for my icici credit card bill. After that i raised the request in mobikwik, they mentioned that it is reversed to the bank. But my banker says that the money is in still at mobiwik side. Also banker asking for screen shot of failure transaction from mobikwik side. But mobikwik side not sharing the details. Please solve the issue.

Payment confirmation sms which i received.

Dear customer, acct xx9833 has been debited for rs.3200.00 on 07-dec-18 towards linked [protected]@hdfcbank. Upi ref no[protected].