Mobikwik — upi transaction failed but 12000 deducted from account 6000 each

Address:

500062

2 Transactions failed on 8th April, 2019 - 9 days passed till now.

Kindly check for below ref numbers:

[protected] rs 6000
[protected] rs 6000

Ac No. [protected]
DOB. 22 02 1998

In Aggregate of Rs. 12000 had neither reached the beneficiary nor credited (or) refunded into my account..

Its very urgent need to pay my bills, its my salary and i didnt had it for 10 days.. kindly process the above payments..

There is soo much wait time in resolving an issue.. Wrote a mail 3 times to upi.[protected]@bankofbaroda.com by the time you receive this mail..

Also raised complaint to Greviance readressal at Online complaint Management System of BOB.

And mobikwik is also not helping iut ticket raised no. 10817437

Complaint tranking Numbers given were - 1269816 and 1283896 (Both of them stood unresolved)

Please sir its my salary money and im really in need of the amount now to pay all my pending bills for the month of march.

And frequently all my amount all of sudden has been showing that its into lien..
I dont want to maintain account with BOB anymore. So, Also let me know the process to close the account..

Thanks and regards,
Allada Bhanu Kiran.