Dear sir/ma'am
I made a UPI payment of ₹2, 800 on [date] through the Mobikwik app to my colleague’s registered mobile number. The amount was debited from my account but not received by the beneficiary.
Upon verification, I found that Mobikwik fetched a wrong UPI ID for the same mobile number, causing the payment to be misrouted to an unknown account. When I checked the same number on other UPI apps, the correct ID was fetched and a test ₹1 transaction successfully reached my colleague. This proves the issue lies with Mobikwik’s system.
I raised a complaint with Mobikwik, but they have failed to resolve or take any action. This is a serious technical lapse in their app, leading to financial loss and undermining trust in UPI.
I request your urgent intervention to:
Investigate Mobikwik’s UPI system failure.
Recover and refund my lost ₹2, 800.
Take strict action against Mobikwik to prevent recurrence.
Transaction details:
Amount: ₹2, 800
Date & Time: 02/10/2025, 10:26AM
Mode: UPI via Mobikwik
Mobile Number Used: [protected]
Reference/Transaction ID:[protected]
Kindly treat this complaint on priority.
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