Mobikwik — upi transfer

On jan 30 i make a transaction of 6000 the payment is failed and money has been deducted and they said money will be reversed back into your account but that is not happened i posted a mail and they don't respond to that mail. So what should i do now and the upi transaction id is[protected]. I hope you resolve the issue as fast as possibl and money reversed back into my account.