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Mobikwik — User disable have to pay zip bill

My mobiKwik account is disable and I'm unable to pay my zip pay later bill due to this company is charging late fee. And I've tried to contact them multiple times & even talked to there coustomer support through fb messenger, email & call. It's been 2 months I'm unable to pay my zip bill & the r charging me late fee.
Because of the it will affect my Credit score.
Kindly review my case.
Vaibhav Singh
M.No [protected]
Email vaibhavsingh007.[protected]@gmail.com
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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