Mobikwik — user disabled, account blocked

Today[protected] i added rs.20000 in my mobikwik wallet to transfer money to some friend. After adding money when i tried to log in my mobikwik wallet it showed user disabled without any reason. I tried to call the costumer care but no one answered the call and after some time the route was busy. My account was registered with only mobile number and not email. I cannot post my phone number here due to security reason. It would be good if some official reach me for more information. I would like to get refund of my rs. 20000 in my bank account. I was not expecting this kind of service from mobikwik. Kindly look in my matter and solve my issue.