Mobikwik — wallet balance didn't update but amount deducted from bank

Address:

Mumbai City, Maharashtra

Hi Team, I have recharged my mobile using mobiwiki. The amount 222 was deducted from my bank account. However, neither my mobile was recharged nor the wallet balance is reflecting the amount. I tried your customer care helpline numbers available on the internet. However, my attempt was in vain because I couldn't get through anyone. Also, I've raised 2 tickets but I didn't receive any update as on date. Ticket numbers are as follows - 2165567 & 2170783. Also help me understand the turn around time tthat you take to resolve the customer issue.