Mobikwik — Wallet empty issue

Address:

Jaipur, Rajasthan, 302028

Some days ago, i got refund 3165/- into my wallet. i just wanted to send those money to bank account, but due to technical some fault, it's been failed.
But the main thing was that, they charged me 702.12/- and its not been sent to the bank.
in the transaction history, it is show that 702.12 rupees has been bank refund but when i wanted to read that Invoice, it shows error.
I already sent a complained in help in the mobikwik app. Pease give my money back otherwise I'll have to take legal action against your company.
my mobikwik mobile number is [protected] And email id is [protected]@gmail.com