Mobikwik — wallet to bank transaction failed and money deducted

Address:

Thane, Maharashtra, 421301

Dear sir/madam,
I was tried to transfer 4000 amount from wallet to my bank account but actually what happen wallet is debit by 4000 + charge but bank account is not credit.
Invoice in mobikwik app also not open.
Please check and take required action.
I also send request for same issue but till no response.
Transaction date: 05/10/2018 12:10 am
My mobile : [protected]