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Mobikwik — Wallet to bank transfer pending from last date

I have transferred the amount from my mobikwik wallet to bank yesterday it is pending state still I didn't receive any update from the support team I have raised a complaint I got ticket id 21046620 and 21046625
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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