[Resolved]  Mobikwik — Wrong Information

Address:	Gurgaon, Haryana, 110016
Website:	www.mobikwik.com

I have booked 3 tickets using MobikWik from Delhi to Manali in Himachal Heights Travel's Bus for 21 June and the boarding places shown were Majnu Ka Tila and R K Ashram. The latter was near to us and we opted the same as boarding place. Around noon we got a call from operator that due to "floods" caused by rains the BUS WON'T BE AVAILABLE from R K ASHRAM so we have to reach Majnu Ka Tila by 5:30 or 6. The R K Ashram was only 15 min away for us and the boarding time was 5. Now we had to travel 2 hours to reach Majnu ka Tila and in very short time. However we felt it is okay as we had to reach Manali for a trek we booked. Then when we reached there they were making us board on some metro feeder bus to some border and the buses will be available only from there. This was not the first time as one of the friend in my group came last week he said they are doing this everyday. We called the numbers given to us and those who called us but none answered. Finally someone gave us a lift as we refused to hop on the metro feeder bus for 15-20 km and demanded a refund. When we reach there we had to board on some bus named SUPREME. Not Himachal Heights Travel. Also the seats we booked were not given accordingly. Ours was 21, 22 and 24. But funnily there were atleast 4 groups who had seat number 21 22. This has been repeating for a very long time and I think the buses are not provided according to the bookings made. This is not the first time I am encountering this issue with seats and buses while booking from MOBIKWIK. Atleast the boarding points were same earlier but now they are also providing wrong information regarding that. We have contacted MOBIKWIK regarding this but they are yet to respond(waiting for more than 2 weeks).The private bus organizers are adjusting the passengers according to the availability at last moment only. The passengers in the bus we travelled have booked for different buses. Attaching all the photos of the buses and numbers called. Please do take some necessary actions to ensure quality and assurance.