Mobikwik — Wrongly penalty amount charged in zip mobikwik

Address:	Madipakkam, Chennai
Website:	www.consumercomplaints.in/new_complaint

I Paid the ZIP outstanding amount @ 335.60 on DT 05.12.2022 as per the due date.

In History of the MOBIKWIK apps the payment shows SUCCESS.

Next day on 06.12.2022, message in MOBIKWIK that additional Penalty amount @ 300.77 and total outstanding amount @ 637/- asking us to PAY BILL.

Checked the amount @ 335.60 also refund in my account.

Already deducted from my bank account & next day showing refund in my account.

The technical error from MOBIKWIK & hence kindly revise the Penalty charge amount & enable us to proceed further to do the needful.

Regards,
G.Venkatesan
Mob #[protected]