Mobikwik — Zip accounts

Address:

Hyderabad

I am not frequent user of mobikwik. I have done recharge on my mother mobile no on 19th April and it added 2000 /- as a zip balance which I didn't opt for and deducted money from zip account for my broadband bill. Now when I wanted the zip balance its asking for 99/- as service charge which I didn't want at the first place. If this is the way to make money? If so, then the company will loose more customers than earning. From now onwards I will definitely alert my circle about this malpractice.