Mobikwik — Zip amount

Hello my name is Tejas. My issue is they are charging me more amount than may outstanding and penalties which is more than 2000 rs and the reason for may delay in payment is mobikwik because i have been trying to contact them from feb but they don't have any customer care service . If you tried to call them they will say that their customer care is not available. I have been trying from 1 month now but still same response from mobikwik. One of their third party customer care call us and harras us to pay money which we never used and they affect our cibil