Mobile E Mart — order#[protected] is not shipped

Hello sir/mam,
This is harshad solanki. My order#[protected]. I have order on 21july 2020. My expected delivery was on 31 july 2020.
Its now been 8 august 2020, still it has not shipped yet. I already mailed here on 30july 2020, it got answer it will be shipped next week. Now next week is also over its not shipped.
Unfortunately my mobile was getting to warm i had fixed it with new battery at near by store.
I would like to cancelled my order want my refund as soon as possible.
It can be canceled because its not yet shipped. Such a bad experience first and last.
I hope atleast refund will vr processed soon as now.

Thankyou