[Resolved]  Ebay Seller / (Buying_Reeloaded) — Damaged product

Hi there,

I purchased a Samsung Galaxy S3 worth Rs.27,000 from a seller on ebay : buyers_reeloaded. I was given a 1 year dealer warranty as listed on ebay. After 15 days, the screen broke and i was told by the seller to get it replaced from Samsung. So I did and I even have a bill from them. This happened over a month ago. Now suddenly, my phone got switched off and then did not turn on even on charging.

I took this phone to Samsung and Samsung says that phone's whole processor and LCD will be changed. In case this phone was with Samsung warranty, they would have replaced it as there's no physical damage. But not the seller as he says that once the phone is broken, the warranty voids. Does he mean that even if there's a scratch on the phone then the warranty voids. On top of this, the phone i have been given is a chinese remake of S3 and he is cheating people by selling that fake phone.

I have taken this issue with ebay and they do not want to indulge. and neither will the seller even when i have an year's warranty from him. Can you please help me with this as it is my hard earned money which is just being spent because i did not buy the phone from Samsung itself.

The phone number of the seller is [protected]. Please get this resolved else it'll be very difficult for me to buy anything online.

Looking forward to your reply.

Regards,
Danish