Kaunsa.com / Seller - Infinity Global — LG PYTHON - Not replacing/ NOT refunding since 2 months

Address:

Bangalore, Karnataka

I have purchased a mobile set LG Fathom from Kaunsa.com ( seller is - Infinity Digital) with order Num - 51264. They had sent, used mobile, which was not in working condition. when i sent it back on Jan 5th 2013 for replacement to its seller.

Till date. i have not got the replacement, nor the refund in spite of continuous follow ups though customer support on email and though phone. They are not even responding to my calls.

Need to know, what is the next legal actions i should take further.

Thanks,
Girija