[Resolved] Nokia / Lumia 920 — Poor Customer Service | |||
I, Luckshika Ulaganathan, purchased a Nokia Lumia 920 on 23rd January, 2013 for Rs. 37,750. I had given it for repair of the SIM tray as it was not recognising the SIM card to Nokia Care in Tiruchirappalli, Tamil Nadu on 17th July,2013. They replaced the phone with a new Nokia Lumia 920. But the screen started flickering and had a poor audio quality. On 2nd August, I returned the phone back and they promised me to deliver a new model by 12th August but assured me that it will reach by 10th August. They gave me a old model of Nokia C6 which was not working properly. When they were contacted on 10th August, they said it has not been delivered and promised to deliver it on 12th August. On 12th august, they said the phone has not reached and they will not be able to specify a delivery date. I then contacted the Bangalore Nokia care Center which is the main branch. They said they are not sure when it will be delivered and said it will delivered within 3-4 days without any confirmation. I request you to look into this as it has been a month since I am following upon this session without any progress. This service is completely unexpected from a brand of this kind. Yours sincerely, Luckshika Ulaganathan Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 23 Comments | |||
Comments
Nokia — Serive
Hi i brought a nokia c5 mobile phone , and i got a problem with touch screen , i gave the phone to nokia care in coimbatore rs puram , three months back still phone is with them , they say they dont have stock, i asked for replacement, they say its not possible, they say every time wait, i dont know how many years should i wait for one mobile which gave to service and its new phone , i have attached the job sheet, Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
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