Snapdeal / Micromax Canvas 2 — Product not delivered

Address:

Pune, Maharashtra

Respected Sir,

I have Ordered a Micromax Canvas 2 A110 Mobie phone from Snapdeal.com to gift it to my wife on her Birthday i.e. 16th Jan. I ordered the phone on the 8th Jan -13 and it was supposed to be Delivered on the 17th Jan-13 as per snapdeal.

I have already made full payment of rupees 9999/- through my Credit card. I think Snapdeal is running out of stock and cheating people by not delivering the product at all and keep on giving an excuses for waiting for more 3-4 days.

When i requested to cancel my product they say it takes 21 days for refunding the money. Which is so frustrating.

I would request the CONSUMER COMPLAINT TEAM to please take some action against them and WARN people not to buy a product without speaking to them over the phone and make sure to RECORD the call.

Please see below the emails to and fro from snapdeal and me.
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Dear Mamta,


I don’t want your apologies and do not take this personal. Please tell me the exact date for the delivery of my product.



How can you say that its getting delayed by couple of days ? Do you understand how may days are equal to COUPLE OF DAYS. It is 2 days. So according to you the Product will be shipped on the 19-Jan-13.



Read the notification properly that says the products estimated shipping date id 23-Jan-13. And you are telling me its couple of days…!



HOW CAN I TRUST YOU THIS TIME ??? Please give me the exact delivery date and according to that I will decide if I want to cancel and just cancelling the product will not work for me I want my money back right away, as I said I cannot wait for 7 days for you to refund the money.



You are not addressing any of my concerns. How would this email with an apology fulfill the customers need. You must give me an exact date of delivery.



Please try to keep youself in the customers shoe and you will feel how frustrating this is.






[protected][protected][protected][protected]
Date: Fri, 18 Jan 2013 04:26:39 +0000
From: [protected]@snapdeal.com
To: jaaved.[protected]@live.com
Subject: SnapDeal Customer Support # 1514058 Re: Micromax Canvas 2 A110 (ticket #1514058)


# Please type your reply above this line #




[protected][protected][protected][protected]

Mamta Pandey, Jan 18 09:56 am (IST): Dear Jaaved,
Thank you for contacting Snapdeal.com.
We express our sincere apologies for the inconvenience you have experienced.
This is in reference to your order number[protected] which is getting delayed by a couple of days owing to an overwhelming response from valuable customers such as you.
Please be assured that our endeavor is to ensure that your order reaches you at the earliest.
We appreciate your support and patience in this regards.
Thank you for your continued patronage.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.
Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


[protected][protected][protected][protected]

Jaaved Shaikh, Jan 17 08:22 pm (IST): This is not acceptable. The product was supposed to be delivered to me on the 17th of Jan 2013 and I was promised the same when by your executives.

Today you are sending me an email stating that you cannot deliver it and there will be a delay in the delivery. If the delivery was not possible, you should have told me when I called you on the 14th Jan 2013. I would have cancelled the product and got my money back. As other Sites in the market are able to deliver in the product within 5-6 days.

You have already taken my money as I have made the payment in full through my Credit Card. I want this product to be shipped to me at its earliest otherwise I might have to cancel it and want my money back right away. I cannot wait for 7 days for you to refund my money. I have already wasted my 10 days. This was my first product from SNAPDEAL and my experience is very very bad. I have purchased so many products online from different website and I never had this problem before.

Please don’t take this email to be granted and make sure that you delivery my product before the 20th of Jan 2013 OR I will have to escalate it.


To: jaaved.[protected]@live.com
Subject: Your Snapdeal Order:[protected]
Date: Thu, 17 Jan 2013 04:05:08 -0800
From: [protected]@snapdeal.com

Dear Customer
This mail is regarding your ordered product Micromax Canvas 2 A110 with order No.[protected] . which you have recently ordered through Snapdeal.com

We wish to notify you that there may be a delay in fulfilling the order within the time specified on the website at the time you placed the order. Shipment of the above mentioned product may be delayed by some time. The new estimated shipping date for the order is 23-Jan-13.

We are trying our best to deliver the order as soon as possible and will keep you informed if there are any further updates.

We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers.

Please write to us [protected]@snapdeal.com or call us on +[protected] should you have any questions or need assistance.

Regards
Snapdeal Team
Customer Service Team
Phone:[protected] / +[protected]
Email:

[protected]@snapdeal.com








Date: Fri, 11 Jan 2013 04:10:26 +0000
From: [protected]@snapdeal.com
To: jaaved.[protected]@live.com
Subject: SnapDeal Customer Support # 1514058 Re: Micromax Canvas 2 A110 (ticket #1514058)


[protected][protected][protected][protected]

Mamta Pandey, Jan 11 09:40 am (IST): Dear Jaaved,
Thank you for contacting Snapdeal.com.
With reference to your email for delivery of the ordered product, we would like to inform you that your order has been sent to vendor for processing. Your order will be shipped within 9 business days from placing the order.
Est. Shipping Date: Jan 17, 2013
Once your product will be shipped from our side, you will receive an email and SMS notification with the courier details.
As per your request, we will surely try to deliver you the purchased product as soon as it is possible.
We would request you to please bear with us in the interim.
Please feel free to contact us for further assistance at our customer care number +[protected] or email at [protected]@snapdeal.com.
Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,
Snapdeal Helpdesk
[protected][protected][protected][protected][protected][protected]------
1. India’s leading marketplace platform with more than 18 million subscribers
2. More than 5Lakh products from 4000+brands
3. Free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
[protected][protected][protected][protected][protected][protected]------
Visit Now: www.snapdeal.com
Follow us on; http://www.facebook.com/SnapDeal, http://twitter.com/#!/search/snapdeal


[protected][protected][protected][protected]

Jaaved Shaikh, Jan 10 10:17 pm (IST): Ok..! I appreciate you replied via email.

I called you and requested for a delivery before 17th because..i am planing to gift this phone to my wife on her birthday i.e. 16th Jan.

I once again request you,if you could deliver this phone to me on OR before 16th Jan. It will be appreciable :-)

Warm Regards,

Jaaved


To: jaaved.[protected]@live.com
Subject: Your Snapdeal Order :[protected]
Date: Thu, 10 Jan 2013 07:42:08 -0800
From: [protected]@snapdeal.com

Dear Jaaved Shaikh

Thank you for shopping with Snapdeal.com
We’d like to update you about your order for Micromax Canvas 2 A110 that you placed on our website
We wish to inform you that your order will be dispatched within 5 working days.

We apologize for the delay which is caused due to overwhelming response we recieved for the product.
To keep you informed about your order and enhance your shopping experience with Snapdeal is our priority.
We’ll update you on the shipment soon.
Should you need any assistance, please call us on[protected] / +[protected] or write to us [protected]@snapdeal.com.
Regards
Snapdeal Customer Service Team
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