The Mobile Store — Pathetic Service | |||
I have ordered the Nokia Lumia 520 Cyan, from the mobile store’s website and made the payment of Rs. 9999 through my card. However post they billed the amount in my statement one of their representatives has called me informing that the Cyan color is not available, so they would deliver the black color. (However they could have given me a call before they claimed the payment.) So I’ve called up on the helpline to cancel my order and get the refund, now the executive catered me out there was the best example of pathetic customer response, still somehow I managed to get through with their managers and eventfully everything flushed into resulting nothing & now I had to accept the same phone, coz I can’t trust them on their reversal policies. Perhaps their website still shows the colors available in the product. Was this information helpful? | |||
 2 Comments | |||
Comments
Bought HTC One-X with extended warranty through Mobile Store.
It worked fine for few months after which it suddenly stopped working and switched off i.e. Dead, so I submitted the handset to Mobile Store in June'13 and got the handset back in Jan'14 almost 7.5 months later that too without being repaired, on top of that Front camera was missing.
Its very difficult to trust Mobile Store now, I am not sure that even the internal parts have not been changed.
Because of their delayed service I had to purchase a new handset worth 16, 000.
In all I have got a pathetic service + Faulty handset + money wastage(52840) + followup hassle + time wastage. I would like someone to look into the matter and provide me with justice and compensation of Rs. 52840.
It worked fine for few months after which it suddenly stopped working and switched off i.e. Dead, so I submitted the handset to Mobile Store in June'13 and got the handset back in Jan'14 almost 7.5 months later that too without being repaired, on top of that Front camera was missing.
Its very difficult to trust Mobile Store now, I am not sure that even the internal parts have not been changed.
Because of their delayed service I had to purchase a new handset worth 16, 000.
In all I have got a pathetic service + Faulty handset + money wastage(52840) + followup hassle + time wastage. I would like someone to look into the matter and provide me with justice and compensation of Rs. 52840.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
489
Pending
0
Resolved
175
1860-267-6767
1800-425-6363
1800-209-6363
Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
View all The Mobile Store contact information
It worked fine for few months after which it suddenly stopped working and switched off i.e. Dead, so I submitted the handset to Mobile Store in June'13 and got the handset back in Jan'14 almost 7.5 months later that too without being repaired, on top of that Front camera was missing.
Its very difficult to trust Mobile Store now, I am not sure that even the internal parts have not been changed.
Because of their delayed service I had to purchase a new handset worth 16, 000.
In all I have got a pathetic service + Faulty handset + money wastage(52840) + followup hassle + time wastage. I would like someone to look into the matter and provide me with justice and compensation of Rs. 52840.