Timtara.com / Micromax A100 Superfone Canvas — Product not delivered

Address:

Gurgaon, Haryana

I had ordered a phone Micromax A100 on timtara.com on 1st September 2012 under order# 10318518.
I had paid 9000 INR in advance using my HDFC debit card, the delivery time was within 3 weeks,
but even as of today (11 OCT, 2012) I have not received my product.
I'm calling customer care since 20 Sep, but in initial days they used to say that wait till the given time frame ends but after the given time frame is over they have no answer, everyday they would just say wait for two or three days, they do not even transfer my call to any of their senior nor they call backend department, just from their own they say wait for 24 working hours you will get a detailed mail explaining the exact reason of delay and date of delivery but I have not got even a single mail from timtara not they are arranging any call back.. sometimes they talk very rudely and hang up the call as well. If I say return my money they say it will take 48 hours to confirm and then 7 to 10 days to refund but am not sure even in 10 days they will return the money or not. They are doing nothing and just enjoying sitting their.
Please do something to get these frauds be sent to jail and this site should be banned .