| Address: | Haridwar, Uttarakhand |
Sir,
Reference is made to my order no. 10323762 dated 11th Sep 2012, for booking one mobile handset - Micromax Superphone Canvas A100.
According to timtara's order confirmation mail, delivery time was mentioned - "within 3 weeks", which completed on 01.10.2012. A payment of Rs. 8.999.00 (Rupees eight thousand nine hundred ninety nine) was made by me vide SBI Cheque No. 745768 to your ICICI bank a/c no.[protected].
But till date product not delivered to my address and whenever I inquire about my item's delivery at your customer care No. [protected], replied that, "item is ready for shipment & within 24 hrs item will be delivered at your shipping address and I am forwarding your complaint to our back end, they will get back to you soon". Even if I asked for the Courier name or expected date of delivery, customer care didn't reply properly even they didn't reply to my e-mail also.
Considering the above, kindly help me to get my item or refund my amount (Rs. 8,999/-) and an examplary action to be taken against the Timtara.com.
With regards,
D. Bhaumick
Asst. Security Officer
IIT Roorkee.
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