[Resolved] Xolo Mobile Company, Xolo X900 Mobile Handset — I want my money back or provide me new handset | |
Hello Sir/Mam,
i m Dharamendra Singh rana ,I have purchased Xolo X-900 Mobile phone From spice hot spot from TGIP mall Noida on 20/11/2012, which bill Invoice no is[protected], in my mobile Phone there is problem comes automatic key works & if i touch one application there is too many more application open with that, i lodge complaint on 31/07/13.to XOLO customer care ,Complaint no is[protected], i have submitted my Mobile handset to Ideal power solution in Noida Sec-15 Xolo service center.on 01/08/2013.today is 20/08/13, but still i did not get my mobile handset , i called up Customer care in between time more then 15 times but they always said sir nop updation we have abt your mobile handset its under maintenance ,and in xolo x-900 mobile phone there is some problem comes when we short out we revert u back On 02/08/13, when i called they said in 05 working days we will give ur mobile handset and today 20 days passed to submitted my mobile handset still they said we dont have updation of your mobile handset,i m very upset from the rediclious service of Xolo mobile company..i want to Req you to take stricky action agniest Xolo mobile company...And i want my money back or they provide me new Mobile handset... I called up Xolo NCR ASM Mr, Jatinder & satish kaschap too Many time but they never picked my Phone or never call me back, I share my views on My facebook id about Xolo Mobile service and tell My 1000 of Friends who in my id that not to Purchased XOLO Mobiles in future cause of very bad service they provide to there customers...
Note: i Request you to take strickly action to solve this problem , & I want my money back or they give me new handset .
Thanks & Regards
Dharamendra singh rana
Mob No- [protected]
Email Id- [protected]@yahoo.com
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Complaint marked as Resolved
Verified Support Sep 23, 2014 Xolo Customer Care's response Dear Mr.Dharnmendra
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 20.08.2013 regarding XOLO Smartphone 900X. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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