| Address: | Bangalore, India, Bangalore, Karnataka |
Dear team,
Famous company mpl start lots of game and charged the commission for play, here one app rummy where they cheated me took approx 5000 /- rs.
I raised the complaint for same but they deineyd to give my money.
Please resolved my complaint.
My money 4750 still i did not get, refund my money
Regards,
Sandeep kumar
From: kumar, sandeep (Allianz partners in)
Sent: friday, january 10, 2020 12:44 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Now the amount is 4750 with today incident snap shot attached.
It is to proof in consumer court your cheating and also good to show trail mail for not revert from you team, same i will sent with different iâd as well.
Thanks
Sandeep kumar
From: kumar, sandeep (Allianz partners in)
Sent: thursday, january 9, 2020 2:38 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Donât worry i wrote to direct your ceo on tweet about your service.
Also still facing issue with you. Refer snapshot
Now refund amount 4250/- pending with you!!!
From: kumar, sandeep (Allianz partners in)
Sent: wednesday, january 8, 2020 2:46 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Fine, now sit with # false commitment.
Now i started play rummy prison with same commission. And now i started publishing you face on virat kholi sir page also on social sitesâ¦. My 73 friend will move on other rummy site.
Thanks for your wonderfull support.
Regards,
Sandeep kumar
[protected]
From: kumar, sandeep (Allianz partners in)
Sent: wednesday, january 8, 2020 1:06 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
What happened no update???
From: kumar, sandeep (Allianz partners in)
Sent: wednesday, january 8, 2020 11:12 am
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Dear team,
I did not get refund my money yet!! Also i faced same issue today morning yesterday evening as well. No improvement from you side.
I thought i have to leage for this. Because my money not for charratty.
So either refund my money or tell me clearly, because you customer care number also never connect with you so i think i have to go though leage onle.
So refund my money 4000/- rs now
My registered mobile number [protected].
Regards,
Sandeep kumar
[protected]
From: kumar, sandeep (Allianz partners in)
Sent: monday, january 6, 2020 12:48 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Also i raised the complaint on same case in consumer forum.
From: kumar, sandeep (Allianz partners in)
Sent: monday, january 6, 2020 11:27 am
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
No issue, take you money with you!!
I and my all friend uninstalled the app and never have we played with you.
I think you have not checked my deposited statement how i, played with you. But still you playing with your customer.
I am going to file consumer court complaint and also marked to mr virat kholi for misguide the customer.
This is not all about money only. This is about the trsut as well. Frequently i faced the error yesterday again i lost 250 rs due hanged my game you tech issue.
My total refund 3350+250=3600 /- rs.
Refund my money. I have more option to play there are so many apps are available to play rummy. And rake charges same 15%.
Refund my money. 3600/-
Regards,
Sandeep kumar
From: kumar, sandeep (Allianz partners in)
Sent: saturday, january 4, 2020 6:21 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@amjt.in'
Subject: re: lost my money due to tech. Error.
Is nay one here to listen customer issueâ¦merged the mail with one and drop in junk???
From: kumar, sandeep (Allianz partners in)
Sent: saturday, january 4, 2020 5:48 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com'
Subject: re: lost my money due to tech. Error.
Hello team,
I did not get the answered and solution about my issue facing.
When i get my refund 3350 rs/-???
From: kumar, sandeep (Allianz partners in)
Sent: saturday, january 4, 2020 4:52 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com'
Subject: re: lost my money due to tech. Error.
What happened team,
Where is my refund???
Shall i write to social media and virat kholi on facebook paga or go consumer file online
From: kumar, sandeep (Allianz partners in)
Sent: saturday, january 4, 2020 3:41 pm
To: 'mobile premier league' '[protected]@mplgaming.com' '[protected]@mplgaming.com' '[protected]@mplgaming.com'
Subject: re: lost my money due to tech. Error.
Also check my transaction history, i am not fool to play for losing my money like that.
This is clear cheating.
From: kumar, sandeep (Allianz partners in)
Sent: saturday, january 4, 2020 3:12 pm
To: 'mobile premier league' [protected]@mplgaming.com; [protected]@mplgaming.com; [protected]@mplgaming.com
Subject: re: lost my money due to tech. Error.
This is wrong justification you have given, there is not my problem i have sufficient data connectivity and i have also sent the correct snapshot which i taken.
So do not tried to give this # resone. Every time its happened and i complaint only that time when i realy faced the issue.
Other wise you can go through my account history where how i frequently play. I never complaint for false issues.
Also, why should i take only entry fee, however i lost the chance to win due to you technical issue, hence refund my complete money.
And also find the today snap shot where my phone got hanged and today also lost 250 rs. Also refer the attached snapshot different time where your game hanged.
So total amount you have to refund is 3250+250-150=3350 rs/-
So refund my full money now i am waiting for my money.
Other wise i will never play with you or also ask my all friend to about this cheating.
Refund my money 3350/- now i am waiting. Also call me on my laidline number [protected]
Sandeep kumar
From: mobile premier league [mailto:[protected]@mplgaming.com]
Sent: saturday, january 4, 2020 2:35 pm
To: kumar, sandeep (Allianz partners in)
Subject: re: lost my money due to tech. Error.
Hi sandeep,
We regret the inconvenience caused to you!
We would like to inform you that our team is working to fix the issues you have reported.
We checked the games for the time you have captured in the screenshots and our findings are as follows:
- go to lobby popup appearance at 12:09 pm, jan 03' 2020.
This was an issue with the internet connectivity at your end. We can see that our servers tried the reconnection and it could not happen.
-go to lobby popup appearance at 7:47 am, jan 03' 2020.
You were playing the 50 rs pool rummy when it happened. The same has been refunded to your mpl wallet.
-go to lobby popup appearance at 7:53 am, jan 02' 2020.
You were playing the 100 rs pool rummy when it happened. The same has been refunded to your mpl wallet.
Regards,
Mpl team
On fri, 3 jan at 12:34 pm, kumar, sandeep (Allianz partners in) wrote:
Dear team,
Greetings of 2020!!
This is to inform you this month opening is very bad for me because of you technical issues, which i have reported many time but nobody fixed it. Refund is not solution for all but still you team not understand the concern.
For this month i lost 2000+750+500=3250.
Yesterday and today i lost above amount due to technical issues. I have sufficient wi-fi and internet connectivity still its happened with me.
I have attached the proof for same where i enrolled lobby and out.
In snapshot date and time also available for your references. You can also check my statement of account how love to play the same and but i cannot waste my money like that. So refund my money
My registered number is[protected].
Refund my money rs. 3250/-.
Waiting for prompt action.
Thanks and regards,
Sandeep kumar
[protected]
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